• Returns

    To return your items, item must be unopen and adhere to our return policy: Email help@useventa.com

  • Cancel orders

    If you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate changes before the order is shipped


Frequently Asked Questions

When will I receive my order

Royal Mail orders will arrive in 2-3 working days.

DPD will arrive in 1 working day

*DPD will make one delivery attempt. If you’re not there, the driver will try to deliver your parcel to a nearby Pickup Parcelshop so that you may receive your order as soon as possible.

For more information please check our Shipping Policy here: Delivery

How do I track my delivery?

You'll get a shipping confirmation email after your order confirmation email is sent, along with a shipping confirmation/tracking link to view estimated delivery time and track the route.

Do you provide free delivery?

Qualify for Free 2-3 Working Day delivery on UK orders over £50.

What's your return policy?

We offer a 14 day return policy for unused and unopened products. Please refer to our Returns page for detailed information.

How do I initiate a return?

To initiate a return, please contact our customer support team. They'll guide you through the process and provide you with a return authorisation. help@ventacare.com

What if I receive a damaged or incorrect item?

If your order arrives damaged or if you receive the wrong item, please contact us within 5 days of receipt. We'll arrange for a replacement or refund.

How can I contact customer support?

You can reach our customer support team via email at hello@useventa.com or through our Contact Us page. We're here to assist you with any questions or concerns.

Can I modify my order after it's been placed?

If you need to modify your order, please contact us as soon as possible. We'll do our best to accommodate changes before the order is shipped.

How can I provide feedback on my shopping experience?

We'd love to hear from you! You can share your feedback by leaving a review on our website or by sending us an email. Your input helps us improve our services.

What if I have a question that's not covered here?

If you have a question that's not addressed in our FAQs, feel free to reach out to our customer support team. We're here to assist you and provide the information you need.

Do you offer a affiliate program?

We will be happy to hear from you. Contact us on hello@useventa.com for interests on partnerships or affiliate program


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